Our staff continue to work in a hybrid environment.   If you don't find us in the office, rest assured that we're still hard at work, just from a different location.

All files, information, and inquiries are required to be emailed to your Project Manager to maintain organization and an efficient workflow.

Expect adherence to the 24-hour rule for any reply to a communication.  Most responses to any correspondence will be at least 24-48 hours during business hours. 

Email communication is the required communication method. Include written lists, image/pdf markups for most efficient correspondence. 

Received Emails exceeding (1) per day and any progress email update over (1) per week are subject to be invoiced at hourly rates.

All email must include your name, email, Project name (if applicable) and specific message to receive any reply.  

If Client has trouble accessing email, we recommend setting up a free Google or Microsoft account to allow more fluid access.

All deliverables will be submitted via shared link to email address.  

Contact your email service to ensure receipt of shared links and attachments.

Files will be typically be compiled into PDF format and will not be separated.  

Client should invest in a PDF editing software to review, markup or modify the pdf.

CAD files shared will require the requestor to complete an AUTHORIZATION OF CAD/BIM MATERIALS FORM

The Client is responsible for printing costs. Refer to Reimbursable Expenses.

Although texting is convenient, it creates major distractions leading to a loss of productivity and increases the likelihood of errors.

Text messages must be Opted-in by Client and will be limited to schedule or confirm appointments, meetings, share quotes or invoices.  Outside texts to employee cells phones is not permitted.

Calls, texts, and voicemail must be directed to the main phone line 248-886-4460 so all our staff can access. 

Text, verbal calls, or voicemails directed outside the main phone line, including employee cell phones, are likely to be ignored, forgotten, lost, deleted, and will not be guaranteed to be incorporated into your project because we may not be able to review, track, or organize this information. 

Voice messages should only be left on the main phone line and must include your name, email, Project name (if applicable) and specific message to receive any reply. 

Phone calls over (15) Minutes, Conference Calls, and more than (1) Phone call per day is subject to be invoiced at hourly rates.

By nature, we are graphical people and utilize technology, so it is recommended communicating information using digital tools such as digital photos, PDF Editing Software, and creating lists in email. If you have trouble using digital editors or scanners, try simply printing on paper, hand sketching, and take a photo with your phone, then email the sketch. We expect Clients to have access to basic computers and software. There are inexpensive PDF viewers and editors on the Market, including browsers that can assist the Client.

Click to use FOXIT PDF READER:

Free PDF Reader & Viewer - Online Download | Foxit Software

Click to use Microsoft Edge:

How to Use Microsoft Edge PDF Reader | Edge Learning Center

An estimated timeline may be given after the Service Agreement is approved. However, the timeline cannot be guaranteed and will vary based on work and approvals from both internal and outside sources.

Work will proceed in a timely manner in the order of Phases as noted in our Project Workflow.

Attempting to expedite or skipping ahead of Phases will create undue sacrifice of the services provided and will result in delays or additional fees.

Allow ample time for research, reviews, and approvals at end of each phase prior to starting next phase.

The more time spent in the design phases can prevent costly delays in the Project.

Projects can last weeks, months, or years and we never know what issues will come up on a weekly basis. We will work through your project as best we can, however we shall never be put under undo stress.

We will do our best to keep your Project a priority, however we have projects at all stages of design and construction and other Clients may share the feeling that their projects are a high priority.